Delete your Cue Match account

Last updated: 18 July 2026

Delete your account in the app

1. Open Cue Match and sign in to the account you want to delete.
2. Open Profile.
3. Select Delete account.
4. Review the warning and confirm the deletion. You may need to verify your sign-in again.

When the request succeeds, the account is deleted or anonymised and you are signed out.

Request deletion without the app

If you cannot access Cue Match, email the developer at advertising1210@gmail.com with the subject Cue Match account deletion request.

Include enough information to locate your account, such as your Cue Match display name and the phone number with country code or sign-in email linked to the account. State clearly that you want the Cue Match account and its associated data deleted.

Do not send your password, one-time password (OTP), full payment details, or identity documents in the first email.

How we verify a request

To protect accounts from unauthorised deletion, we may ask you to reply from a linked email address, confirm limited account details, or complete an account sign-in or verification step. We use the information only to locate the account and confirm that you are authorised to delete it. We will not ask for your password or OTP.

Data deleted or anonymised

After a verified deletion request is completed, Cue Match deletes or anonymises data associated with the account, including:

• authentication identities, active sessions, one-time login records, and push-notification tokens;
• the account phone reference and profile information such as display name, avatar, city, biography, nationality, gender, and club selection;
• chat messages, chat and group memberships, friendships, blocks, and app notifications;
• stored avatars, chat images, voice messages, and club-plan payment proof linked to the account; and
• open participation or requests that cannot continue after the account is deleted.

Data that may be retained

Completed match, competition, score, or similar shared records may remain in anonymised form, for example under Deleted player, so other participants' results and the integrity of sporting records are not changed.

Limited audit, safety-report, transaction, or payment-request records may also be retained only where reasonably necessary for legal or financial record-keeping, resolving disputes, security, or preventing fraud and abuse. Personal profile details are removed or limited where feasible. These limited records are kept only for as long as the relevant purpose or applicable obligation requires, then deleted or further anonymised. Because those periods depend on the type of record and the circumstances, there is no single fixed retention period.

Processing

In-app deletion is applied when re-verification and the deletion request succeed. For email requests, processing begins after we can verify account ownership. We will reply to confirm the outcome or explain if more information or time is reasonably required.

Contact and privacy

Developer contact: advertising1210@gmail.com

For more information about how Cue Match handles personal data, read the Cue Match Privacy Policy.